Frequently Asked Questions |  |
- How do I check it is safe to travel to my holiday destination?
- How do I book a holiday or flight with Packyourbags.com?
- When is the best time to call?
- I can't find the holiday I want on your site
- How accurate are the prices on Packyourbags.com?
- What is included in the price and what is it based on?
- Can I book from outside the UK?
- How can I find out about the accommodation?
- How do I pay and what are your credit card charges?
- How do I know if my booking is confirmed?
- I have a query about a booking I've already made and confirmed
- I haven't received my tickets yet
- How do I stop or start receiving your newsletter?
- Technical problems with our service
- Feedback and general comments
- What does Packyourbags.com do with my information?
- What do I do if I have a complaint?
- Can I place a link to you on my website?
- Privacy statement
- Terms and conditions
- Copyright
- Need help searching for a holiday?
- Deposit booking
- Passport requirements
- Visa requirements
- Vaccination requirements
1. How do I check it is safe to travel to my holiday destination?
If you are worried about safety in a holiday destination please check the Foreign Office website www.fco.gov.uk for the most up to date travel information or feel free to call us on freephone 0808 178 7534
Top 2. How do I book a holiday or flight with Packyourbags.com?
a. to book a holiday you will need to search for a holiday using our holiday search tool. Once you have found a holiday you need to check availability then make your room choices and add your passenger names to your holiday. Once you have reached this stage, you may enter your credit card details and confirm your booking.
b. to book a flight, you will need to search for a flight using our flight search tool. Once you have found your flight, you need to check availability and then confirm your passenger names. Once you have reached this stage, you may enter your credit card details and confirm your booking.
Alternatively to book with Packyourbags.com on the telephone, call us on freephone 0808 178 7534 and speak to a travel consultant who will be able to book any holiday, flight or accommodation tailored to your needs.
Top 3. When is the best time to call?
Packyourbags.com has a 'no queuing' policy, which ensures your call is always answered by a real person who will assist you with your request. Our opening hours are Monday - Friday 8.30am - 7pm, and Saturday 9am - 5pm. If you call out of office hours, please leave a message on our answerphone along with your name and best contact numbers and one of our Travel Consultants will call you back at a time convenient to you.
Top 4. I can't find the holiday I want on your site.
Packyourbags.com searches over 12 million holidays from all the major tour operators! That's a lot of holidays, and we are here to help you find the one that suits your requirements, if you cannot find the holiday you want on Packyourbags.com, please call one of our consultants on freephone 0808 178 7534 and they will be able to find the holiday of your choice.
Top 5. How accurate are the prices on Packyourbags.com?
Packyourbags.com is one of the first late availability sites that allows you to check 'live' availability of your selected holiday in real time, giving you 100% accurate pricing once you have made an availability search. Many tour operators 'lead in' price excludes taxes and airport transfers and can be based on a specific number of people sharing a room. For this reason you may notice a difference between the initial 'lead in' price and the final price payable. Where there is a difference in price we clearly identify what the differences are.
Once you've completed your availability search and your holiday is available, please call freephone 0808 178 7534 and one of our Travel Consultants will be able to book your holiday or proceed to book your holiday online through our secure payment system.
Top 6. What is included in the price and what is it based on?
Packyourbags.com offers holidays provided by a wide range of tour operators. Unfortunately all these tour operators structure their prices slightly differently. Please complete your search by clicking 'Get quote and book' for a full breakdown of what is included in your a holiday.
Top 7. Can I book from outside the UK?
Yes you can book your holiday from outside of the UK. Packyourbags.com is an international company and looks forward to hearing from you. Unfortunately, at this time we cannot provide you holiday insurance if your journey commences outside of the UK.
Top 8. How can I find out about the accommodation?
Details of your accommodation can be seen in the itinerary information provided during your search. Unfortunately, some tour operators do not provide us with information on all their hotels. If this is the case, please call us on freephone 0808 178 7534 and a Travel Consultant will be able to provide detailed information on the hotel you are interested in. In some cases tour operators will offer much reduced prices if you are prepared to travel to a resort without knowing which hotel you are staying in. In this case, we are unable to help further, although we maybe able to identify a selection of possible hotels.
Top 9. How do I pay and what are your credit card charges?
We accept the following credit cards Visa, Mastercard, American Express and Diners Club (Please note credit card charges apply of 2% of the total cost, 3% for American Express and 4% for American Diners Club).
The following Debit cards; Switch, Delta, Solo, Electron (No additional charges apply to these cards)
Top 10. How do I know if my booking is confirmed?
When you have booked your holiday, you will be given a booking reference number which confirms your booking.
If the confirmation page does not appear after you have pressed the book button, please call us during our opening hours and we will confirm if there has been a problem making the reservation, please assume your holiday has been booked once you have pressed book, even if the next page did not appear.
Top 11. I have a query about a booking I've already made and confirmed.
The Packyourbags.com mission is to provide the highest possible customer satisfaction on the internet. No matter what your query, you can be sure that a member of the team will be available to answer any of your questions. Please call us on .
Top 12. I haven't received my tickets yet.
We will normally send tickets to you approximately ten days before your travel date. If you have not received your tickets within this time, please call to find out the expected delivery date.
Top 13. How to stop or start receiving the email news service.
You can subscribe to our news letter by using the simple mailing list form on our home page. If you wish to be removed from our mailing list, use the unsubscribe feature in the mailing list form, on our homepage.
Top 14. Technical problems with our service
Packyourbags.com is one of the UK's most established online travel services and has been well tested with recent versions of all popular web browsers. However, sometimes things can go wrong. If you have any technical feedback or would like to report any errors, please contact us, we would be delighted to hear your comments.
Top 15. Feedback and general comments
We are always pleased to hear your comments and feedback. Can we improve our service? What are we doing well or not so well? We look forward to hearing from you.
Top 16. What does Packyourbags.com do with my information?
Your personal details are only used by us for the purposes of booking your holiday and communicating offers that we think are appropriate and relevant to you. We do not pass your information onto third parties and your information is kept securely on our in house systems. Click here to view our privacy statement.
Top 17. What do I do if I have a complaint?
Firstly, we are very sorry you are reading this particular question if you have a grievance. We guarantee that all complaints received into our office will be dealt with in a professional and timely manner. You can either detail your complaint in a letter to our head office (Packyourbags.com, The Office Manager, 33 Mount Pleasant, Tunbridge Wells, Kent, TN1 1PN) or email us.
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18. Can I place a link to you on my website?
We are more than happy for you to place a link to us on your website. If you would like to use our logo, you can find it along with linking instructions if you click here.
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19. Privacy statement
Click here to view our Privacy statement.
Top 20. Terms and Conditions
Click here to view our Terms & Conditions.
Top 21. Copyright
Click here to view our Copyright policy.
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22. Need more help searching for a holiday
Need some help finding a bargain? click here for tips on finding the best holiday or flight deal on the net
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23. Deposit booking
Where we are offering a 20% promotional deposit, in the event you cancel your booking you will be liable to pay the full cancellation charges made by the tour operator who supplied the holiday, plus any administration fees that may arise from Packyourbags.com cancelling the holiday on your behalf. The 20% deposit is a promotional scheme valid on certain holidays where indicated and gives you the customer the opportunity to secure a booking using a small deposit. If you choose this option you enter into a contract with Packyourbags.com; you will have booked the holiday and will be required to pay the full amount of the holiday at the specified time or be liable for any cancellation charges applied by the tour operator in the event you wish to cancel. Where any deposit on a holiday is paid we will send you a letter or email outlining the balance that is due 14 weeks prior to your departure. The balance will be due 12 weeks prior to departure we reserve the right to cancel your booking if full payment has not been received for your booking with us at this point.
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24. Passport requirements
Passport requirements - please check all travellers hold a UK passport with a minimum 6 months validity beyond your return date. If you have any concerns please call one of our travel consultants on . You can also visit www.ukpa.gov.uk for general visa, passport and health information.
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25. Visa requirements
Visa requirements - please make sure you have met all the necessary visa requirements for the country you are travelling to. If you have any concerns please call one of our travel consultants on or visit www.fco.gov.uk/knowbeforeyougo.
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26. Vaccination requirements
Vaccination requirements - we advise you check with your GP on the current vaccination requirements of your chosen destination. If you have any concerns please call one of our travel consultants on .
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